Privacy Policy

Last updated: 2026-06-18.

Who we are

Avirel provides an AI assistant ("Ava") that answers customer enquiries for our business clients over channels such as WhatsApp, phone and web chat. Avirel is a product of PALGEE HOSPITALITY SERVICES LLP (India). This policy covers data processed at avirel.ai and through the Avirel platform. Contact: admin@avirel.ai.

What we collect

Account data — business email, login timestamps, plan.
Business knowledge you provide — property catalogs, FAQs and policies you configure so Ava can answer your customers accurately.
Conversation data — when a business enables Ava on a channel (e.g. WhatsApp or phone), the messages, call transcripts, phone numbers and any files a customer sends are processed and stored on that business's behalf to provide replies, history and human handoff.
Uploaded files — documents/images a customer sends in a thread.
Usage data — counters and timings to operate and improve the service.
Payments — handled by Stripe. We never see your card number.

When Ava operates on WhatsApp, messages are delivered through Meta's WhatsApp Business Platform (and, where applicable, Twilio) under their terms. We process WhatsApp content solely to answer the business's customers and provide the dashboard, history and handoff features. We do not use WhatsApp data for advertising and we do not sell it.

Who processes your data

We use third-party AI providers to generate answers; the conversation context is sent to those providers under their privacy terms. Messaging/telephony are delivered through Meta (WhatsApp Business Platform) and Twilio. Payments via Stripe. We do not sell your data or conversation content to anyone.

Retention

Conversation data and uploaded files are retained while the business account is active, and are deleted on request (see below). Usage logs are retained for 12 months.

Your rights & deletion

You can request access, correction, export or deletion of your data at any time by writing to admin@avirel.ai, or via our Data Deletion page. If you are a customer of one of our business clients, you may also contact that business directly.

Contact

admin@avirel.ai.

Avirel is a product of PALGEE HOSPITALITY SERVICES LLP · avirel.ai